Data centers are evolving swiftly to meet new demands. To respond to changing business needs and maintain a competitive edge, Small or Mid-size businesses are expanding their IT resources so they can quickly deploy newly developed applications while still supporting legacy workloads. Unfortunately, these data center changes often result in larger, more complex IT infrastructure environments that are challenging to support. IT administrators must continuously monitor, manage, and update specialized hardware and software solutions. In some cases, IT groups need to invest in costly additional training to ensure staff members understand how to use and manage the latest technologies. It’s no surprise that 37 percent of executives say the majority of their IT budget is spent on maintenance and ongoing management alone.
How can organizations streamline management of an increasingly complex IT infrastructure so they can quickly deploy new solutions and adapt to fast-changing demands? One way is to leverage vendor IT support services. An effective support solution requires:
Offer a choice of response times: Ideally, Small or Mid-size businesses would be able to select response times that best fit the relative importance of their different infrastructure elements.
Simplify support: Business users want a simplified support experience that gives them back the time they would otherwise spend on the phone with multiple vendors.
Provide more than a call center: When Business users need IT support, they should be connected directly to a trained technician—not a call center worker who passes a message to the technical staff.
If you would like to learn how to get the most out of your IT investment, please call or email us now to schedule a consultation with our team which serves the Orange, Riverside, and San Bernardino Counties.